"Hastydel" Customers Onboarding!

Gallexa is offering a BPO project for vendors to assist e-commerce businesses in seamlessly onboarding customers and sellers. This service is free for sellers and focuses on ensuring a smooth transition to online selling while enhancing platform engagement. This includes guiding customers through account setup, product navigation, and integration of services, while providing personalized support to enhance user experience, build trust, and foster long-term customer loyalty.

Scope of Work!

• The vendor will guide customers through the account creation process, assisting with signing up, entering personal information, and troubleshooting any issues. This includes helping customers resolve errors, such as form validation problems or missing data, and ensuring a smooth registration experience.
• The vendor will provide customers with an overview of the platform’s features, such as navigation, product categories, and key services. They will introduce customers to popular products, recommend items based on customer preferences, and guide them on how to use platform filters to find products that match their needs.
• The vendor will offer tailored support based on customer needs, answering specific queries and providing guidance on features such as creating wishlists or setting up subscriptions. They will ensure that each customer’s onboarding experience is personalized, addressing any unique requests or preferences to improve satisfaction.
• The vendor will provide technical assistance for issues related to account login, registration, or platform functionality. They will troubleshoot problems with website or app performance, escalating complex issues to the technical team when necessary. The vendor will work to ensure a smooth onboarding process by addressing technical barriers promptly.

Quality Assurance & Performance Standards

• Follow the client's onboarding process and scripts. Maintain a customer satisfaction rate of at least 80% based on client feedback or surveys. Adhere to all regulatory and compliance standards, including data protection and privacy laws. Participate in regular performance reviews and provide feedback to improve processes.
• The client will provide comprehensive training to ensure your call center is equipped to effectively onboard customers. This includes initial training sessions on the product or service offerings, so your team is fully familiar with the features, benefits, and key processes involved in customer onboarding. Additionally, your team will receive access to updated scripts, FAQs, and troubleshooting materials to maintain consistency and accuracy in every interaction.
• Ongoing support will also be provided for any technical issues or escalated customer concerns. The client will offer resources for resolving challenges quickly and efficiently, ensuring that your team can address customer inquiries and issues in a timely manner while maintaining high-quality service standards.

Apply Now!